ORDERS
How are your products made?
Original artwork is handmade, but for prints and all other items, we work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at lauren@seaandcolor.com
SHIPPING
When will my order be shipped?
Our products are made especially for you as soon as you place an order, which is why some products take a bit longer to ship. Most orders will be fulfilled within 3-7 days, but some products take longer to make. For items with longer lead times, we have included estimated shipping times to the individual listings.
Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
How long does shipping take?
The shipping time depends on your location but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
RETURNS
What is your return policy?
We don’t offer returns or exchanges on gift cards, clothing, or custom items, If there’s something wrong with your order, please let us know by contacting us at lauren@seaandcolor.com!
We have a 30-day return policy for all other items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
There is a 20% re-stocking fee for all items that are made to order.
To start a return, you can contact us at lauren@seaandcolor.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What is your exchange policy?
We do not offer exchanges on clothing items. For all other items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at lauren@seaandcolor.comwithin a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at lauren@seaandcolor.com with photos of wrong/damaged items and we’ll sort that out for you.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please
remember it can take some time for your bank or credit card company to process and post the refund too.
Who can I contact with return questions?
lauren@seaandcolor.com